Frequently Asked Questions
Everything you need to know about your Hipa Store experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
How do I find the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
At Hipa Store, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.